Which of the Following Is the Biggest Advantage of Establishing

question 2

Multiple Choice

Which of the following is the biggest advantage of establishing an inhouse call center?

• A)the time it takes to properly train representatives
• B)the degree of control the company has
• C)ease of developing measurement systems
• D)the financial savings

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Definitions:

Synergistic Benefits

The additional value created by combining two or more elements (companies, technologies, assets) that when integrated, produce a total effect greater than the sum of their individual effects.

Net Present Value

Net Present Value (NPV) is a financial metric that calculates the difference between the present value of cash inflows and outflows over a period of time, used in capital budgeting to assess the profitability of an investment or project.

After-Tax Net Present Value

A financial calculation that evaluates the profitability of an investment or project after accounting for taxes, presenting the difference between the present value of cash inflows and outflows.

Depreciation

The distribution of a physical asset's cost across its lifespan, mirroring its depreciation over time.