Organizations Using Call Center Measure the Level of Customer Dissatisfaction

question 6

Multiple Choice

Organizations using call center measure the level of customer dissatisfaction by calculating the rate of ________.

• A)call abandonment
• B)call shocks
• C)frustrated calls
• D)returned calls

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Definitions:

Invention Speculation

The act of predicting or theorizing about future inventions and technological advancements without concrete evidence.

Technological Determinist

A perspective suggesting that technological development shapes societal change, including cultural and social structures.

Technological Change

Involves the innovation and adoption of new technologies or the improvement of existing technologies, significantly impacting society and the economy.

Creative Outputs

Refers to the generation of ideas or products that are both original and valuable in a particular social context.