What Is the Biggest Lesson in Crisis Communication from the Boeing

question 41

Multiple Choice

What is the biggest lesson in crisis communication from the Boeing 737 crisis?

• A) The court of public opinion rules.
• B) Never say "no comment."
• C) Timely communication is key.
• D) Believe in your product.

---

Definitions:

Suppressing

The act of consciously or unconsciously inhibiting or restraining an impulse, desire, or the expression of a thought or feeling.

Displacement

In physics, the movement of an object from one position to another or the volume displaced by an object in a fluid.

Business Conditions

Describes the state of the economy and market environment in which a business operates, affecting its performance and strategy.

Defense Mechanism

Psychological strategies unconsciously used to protect a person from anxiety arising from unacceptable thoughts or feelings.