Examlex
What are the four phases of the customer life cycle? Briefly describe each phase.
Social Referencing
“Reading” emotional cues in others to help determine how to act in a particular situation.
Emotional Cues
Nonverbal signs that convey emotions, such as facial expressions, tone of voice, and posture.
Stranger Anxiety
A developmental phase in infants and young children where they express fear or distress around unfamiliar people.
Social Referencing
The process by which individuals look to others for cues on how to react or behave in uncertain situations.
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