When You Make an Effort to Understand Another Person's Situation

question 37

Multiple Choice

When you make an effort to understand another person's situation or point of view, you exhibit

• A) self-actualization.
• B) stress tolerance.
• C) empathy.
• D) assertiveness.

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Definitions:

Dominant Defensiveness

A behavioral response characterized by assertiveness or aggression aimed at protecting one's ego or position when perceived to be threatened.

Communication Barrier

Obstacles in the communication process that prevent effective exchange of information and understanding.

Cultural Diversity

The presence of diverse cultural or ethnic groups within a society or organization.

Nondefensive Communication

Messages that are assertive, direct, and powerful.