As One Response to the Needs for Cross-Functionality and Customer-Centricity

question 9

Multiple Choice

As one response to the needs for cross-functionality and customer-centricity in response to mounting global competition, some companies have adopted virtual teams because virtual teams have been linked to significant cost savings and __________________.

• A) there is overwhelming research results showing the effectiveness of virtual teams
• B) they need to match competitors' structural and organizational changes
• C) customers are demanding it
• D) virtual teams are seen as the "wave of the future"
• E) virtual teams offer more flexibility

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Definitions:

Substitutability

The ease with which one good, service, or worker can be replaced with another.

Interdependence

The mutual reliance between individuals or groups, where each party is dependent on the other for success or achievement of objectives.

Substitutability

The degree to which one product or service can be replaced by another without affecting functionality or satisfaction.

Alternatives

Different options or strategies available for consideration when making a decision.