The Modern Concept of Customer Service Has Its Roots in the …………

question 14

Multiple Choice

The modern concept of customer service has its roots in the …………. of the 1800s.

• A) experience economy
• B) agrarian economy
• C) craftsman economy
• D) service economy

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Definitions:

Personality Disorder

Mental disorders characterized by enduring maladaptive patterns of behavior, cognition, and inner experience, exhibited across many contexts and deviating from those accepted by the individual's culture.

Cluster A

A category in the DSM used to classify personality disorders characterized by odd or eccentric behaviors, including paranoid, schizoid, and schizotypal personality disorders.

Antisocial Personality Disorder

A mental condition characterized by a long-term pattern of disregard for, or violation of, the rights of others.

Cluster B

A category within the Diagnostic and Statistical Manual of Mental Disorders that includes personality disorders characterized by dramatic, overly emotional, or unpredictable thinking or behavior.