Which of the Following Correctly Shows the Service Recovery Process

question 13

Multiple Choice

Which of the following correctly shows the service recovery process?

• A) apology, urgent reinstatement, empathy, and symbolic atonement
• B) empathy, apology, urgent reinstatement, and symbolic atonement
• C) urgent reinstatement, empathy, apology, and symbolic atonement
• D) apology, empathy, urgent reinstatement, and symbolic atonement

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Definitions:

Erich Fromm

A psychoanalyst and philosopher known for his theories on human nature, love, and freedom.

Gender

The range of characteristics pertaining to, and differentiating between, masculinity and femininity, often influenced by social, cultural, and psychological aspects.

Personal Experiences

Individual encounters or events that have taken place in one's life, shaping their perceptions, beliefs, and attitudes.

Anna Freud

A pioneer in child psychoanalysis and the daughter of Sigmund Freud, known for her work on defense mechanisms and the psychoanalysis of children.