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Although SERVQUAL Has Many Benefits and Is Used Extensively, It

question 29

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Although SERVQUAL has many benefits and is used extensively, it is not suitable for measuring experience quality.

Understand the difference between performance efficiency and performance effectiveness.
Recognize the concepts of productivity and how it relates to team performance.
Gain knowledge of open systems and their interaction with environments.
Comprehend the importance of maintaining a diverse skill set for career flexibility.

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