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This approach to service quality measurement is based on the difference between what is expected from a service and what is delivered, as perceived by the customer. SERVPERF is the standard measurement technique.This is called:_______________.
Primary Sex Characteristics
The body structures (ovaries, testes, and external genitalia) that make sexual reproduction possible.
Secondary Sex Characteristics
Nonreproductive sexual characteristics, such as female breasts and hips, male voice quality, and body hair.
Conventional Morality
The stage in moral development where individuals make decisions based on societal rules and laws.
Postconventional Stage
A stage in Kohlberg's theory of moral development, in which individuals base their moral judgments on principles that transcend societal rules.
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