Although SERVQUAL Has Many Benefits and Is Used Extensively, It

question 29

True/False

Although SERVQUAL has many benefits and is used extensively, it is not suitable for measuring experience quality.

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Definitions:

Jews And Koreans

Two distinct ethnic groups with their own unique historical backgrounds, cultures, and religious beliefs, Jews being historically linked to Judaism and Koreans to the Korean Peninsula.

Cultural Values

The core principles and ideals upon which an entire community exists, influencing beliefs, behaviors, and social norms.

Scapegoats

Individuals or groups blamed for wrongdoings, mistakes, or faults of others, often as a way of diverting attention or to satisfy the need to assign blame.

Japanese Canadians

Canadians of Japanese ancestry, a community that has contributed to Canada's cultural, social, and economic fabric.