Efficiency Measures, as the Term Is Used in the Service

question 60

Multiple Choice

Efficiency measures, as the term is used in the service efforts and accomplishments (SEA) literature, can be described as:

• A) Measures that relate the quantity or cost of resources used to units of output.
• B) Measures that relate to the amount of financial and nonfinancial resources used in a program or process.
• C) Measures that relate costs to outcomes.
• D) Measures that reflect either the quantity or quality of a service provided.

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Definitions:

Government

The system or group of people governing an organized community, often a state, including institutions and officials that make and enforce laws.

Fuel Economy Standards

Regulations set by the government to improve the average fuel efficiency of cars and light trucks.

Market Economy

A system where the prices of goods and services are determined by supply and demand, rather than by government intervention.

Employment Discrimination

Unfair treatment of employees based on race, gender, age, religion, nationality, disability, or sexual orientation rather than job performance or qualifications.