Who Is Universally Accepted as Having Defined Quality as 'Zero

question 1

Multiple Choice

Who is universally accepted as having defined quality as 'zero defects'?

• A) Joseph Juran
• B) Phil Crosby
• C) W. Edwards Deming
• D) Taiichi Ohno

---

Definitions:

Two-dimensional Framework

An analytical model that uses two variables or axes to explore or map complex relationships or systems.

Conflict Management

The practice of identifying and handling conflicts in a sensible, fair, and efficient way to minimize negative effects and potentially gain positive outcomes.

Productive Aspects

Elements or characteristics that contribute to the efficiency or effectiveness of a process, task, or system.

Mutual Adjustment

A process in negotiation where both parties make concessions or changes to their positions to reach a mutually acceptable agreement.