The Action a Service Provider Takes in Response to a Breakdown

question 6

Multiple Choice

The action a service provider takes in response to a breakdown in service delivery is called ________________?

• A) Service failure
• B) Service recovery
• C) Service planning
• D) Customer service

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Definitions:

Governing Boards

Bodies that oversee the strategic direction, accountability, and major policies of an organization, often comprising members elected or appointed to serve.

Ultimate Responsibility

The highest level of accountability, often resting with top managers or leaders, for the outcomes and decisions of an organization or project.

Organization's Mission

A statement that outlines an organization's purpose, its reasons for existing, and the unique value it aims to provide.

Form 990

The IRS form used by tax-exempt organizations to provide the public with financial information about the organization, including how their funds are used.