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Which of the Following Quality Characteristics Identified by Neely (2008)

question 10

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Which of the following quality characteristics identified by Neely (2008) refers to the ability of a product or service to absorb slight variations in conditions and still perform to specification?


Definitions:

Quality

The degree to which something meets or exceeds established standards.

Utility Analysis

A method of determining the gain or loss that results from different approaches.

Moving Companies

Businesses specialized in relocating household or office contents from one location to another, offering packing, moving, and sometimes storage services.

Charges

Fees or prices asked for goods or services, or the formal accusations of wrongdoing.

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