A Crisis Communication Plan Should Involve Developing Key Messages for Internal

question 13

Multiple Choice

A crisis communication plan should involve developing key messages for internal and external publics as well as monitor responses and mention of the organization within those publics. This falls in line with the action of

• A) reducing tension.
• B) demonstrate consistent ethical commitment.
• C) control the flow of information.
• D) manage the recovery.

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Definitions:

Hopelessness

A feeling or state where an individual sees no possibility of improvement in their situation, leading to despair and depression.

Automobile Accident

An unexpected event involving a vehicle that results in property damage, injury, or death.

Physical Injuries

Bodily harm caused by external force or violence, which can include cuts, bruises, broken bones, or any other form of physical trauma.

Rapid Speech

Speaking at an unusually fast pace, often a symptom of anxiety, excitement, or neurological conditions.