Denial, Bolstering, Differentiation, Transcendence Are Strategies That Can Be Used

question 8

Multiple Choice

Denial, bolstering, differentiation, transcendence are strategies that can be used when takinga/an __________________ role.

• A) leadership
• B) follower
• C) apologist
• D) partisan

Employ strategies to make customers feel valued and important.

Understand the concept of internal and external customers.

Apply ethical considerations in customer service.

Avoid common pitfalls when delivering bad news to customers.

---

Definitions:

Insurance

A financial product that provides protection against possible future losses in exchange for a premium.

Adverse Selection

A situation where asymmetrical information leads to a mismatch between buyers and sellers, with one party having more or better information than the other.

Reckless Drivers

Individuals who operate vehicles in a careless or dangerous manner, often violating traffic laws and putting themselves and others at risk.

Safety Devices

Equipment or systems designed to prevent accidents, injuries, and harm in workplaces, vehicles, or public spaces by reducing risks and hazards.