Examlex
The power of conglomerates
Service Delivery Process
A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.
Service Encounter
The interaction between a customer and a service provider during which a service is provided.
Service Quality
The assessment of how well a delivered service matches customers' expectations.
Tangibility
The attribute of being able to be touched, seen, tasted, felt, or smelled, often used in differentiating goods from services.
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