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What Percentage of Wronged Customers Tell 10 or More People

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What percentage of wronged customers tell 10 or more people about a bad event experience?


Definitions:

Chi-square Value

A statistic used to measure how expectations compare to actual observed data, often used in hypothesis testing.

One-tailed Test

A statistical test in which the region of rejection is on only one side of the sampling distribution, used when testing a directional hypothesis.

Chi-square Value

A statistical measure used in the chi-square test to compare observed data with data expected to be obtained under a specific hypothesis.

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