What Percentage of Wronged Customers Tell 10 or More People

question 1

Multiple Choice

What percentage of wronged customers tell 10 or more people about a bad event experience?

• A) just under 25%
• B) just under 50%
• C) just over 75%
• D) almost 100%
• E) none of the above

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Definitions:

Internal Revenue Service

The Internal Revenue Service (IRS) is the agency of the U.S. government tasked with collecting taxes and enforcing the laws related to taxes.

Government in the Sunshine Act

A U.S. law aimed at ensuring that agencies conduct their meetings in public, promoting transparency.

Public Observation

The act of watching, monitoring, or scrutinizing activities, processes, or events by the general public, often for oversight or interest purposes.

Administrative Inspections

Routine examinations or checks conducted by governmental agencies to ensure compliance with laws, regulations, and standards.