Which Theory Did Cohen and Felson Develop to Try to Address

question 18

Multiple Choice

Which theory did Cohen and Felson develop to try to address the characteristics of the situation that influence the range of choices available to individuals?

• A) Status-frustration theory
• B) Social bond theory
• C) Routine activities theory
• D) Drift theory

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Definitions:

Principles Of Customer Service

Fundamental guidelines that govern how to effectively serve and meet the needs of customers.

Customer Needs

The essential wants and requirements of consumers that drive their purchasing decisions and behaviors, crucial for businesses to identify and satisfy.

Finding A New Customer

The act of identifying and engaging individuals or organizations that could potentially purchase a product or service for the first time.

Keeping One

Ensuring the retention or preservation of a particular thing or situation.