An Organization's Culture Can Constrain an Organization's Move to a New

question 82

True/False

An organization's culture can constrain an organization's move to a new strategy.

Understand the concept of service gaps and strategies for mitigating them.

Appreciate the role of technology in improving service delivery and fulfilling customer expectations.

Acknowledge the significance of managing customer expectations to minimize service gaps.

Comprehend the importance of trust and confidence (assurance) in service delivery.

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Definitions:

Political Behaviour

Political behaviour refers to the actions and attitudes of individuals and groups regarding politics, including voting, party affiliation, and civic participation.

Frame Issues

The practice of constructing a particular viewpoint or perspective from which issues are analyzed and discussed.

Absolute Deprivation

A condition where individuals or groups lack the minimum amount of income or resources needed to maintain basic living standards and health.

Relative Deprivation

A subjective feeling of being worse off than others with whom one compares oneself, often leading to dissatisfaction or discontent.