What Are the Four Standards of Quality, as Identified by Chelladurai

question 33

Multiple Choice

What are the four standards of quality, as identified by Chelladurai and Chang?

• A) Quality, worth, conformance to conditions, meeting or exceeding customers' expectations
• B) Excellence, value, conformance to specifications, meeting or exceeding customers' expectations
• C) Quality, value, conformance to conditions, meeting or exceeding customers' expectations
• D) Excellence, worth, conformance to specifications, meeting or exceeding customers' expectations
• E) None of the above

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Definitions:

Pesticide Plant

A facility where chemicals designed to prevent, destroy, or control pests are manufactured, processed, or stored.

Malaria

A life-threatening disease transmitted by mosquitoes carrying the Plasmodium parasite, known for symptoms like fever, chills, and flu-like illness.

Flu Vaccine

A vaccine designed to protect against the influenza virus, typically formulated annually to match the strains expected to be most prevalent during the upcoming flu season.

Naïve Optimism

An overly positive outlook that fails to consider potential issues or obstacles, often based on simplistic assumptions.