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Thompson would argue that if the boundary-spanning units are to be efficient, they must be able to work in a stable environment.
Impersonal Communication
Process that occurs when we treat others as objects or respond to their roles rather than to who they are as unique persons.
Emotional Contagion
The phenomenon where one person's emotions and related behaviors directly trigger similar emotions and behaviors in other people.
Social Information-Processing Theory
Theory that suggests people can communicate relational and emotional messages via the Internet, although such messages take longer to express without nonverbal cues.
Nonverbal Cues
Signals conveyed through body language, facial expressions, gestures, and other forms of non-linguistic communication that can inform, guide, or modify interactions.
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