Sally, a Salesperson in a Supermarket, Appreciates and Values the Management

question 3

Multiple Choice

Sally, a salesperson in a supermarket, appreciates and values the management for giving her additional incentives when a customer gives her a positive feedback for her services.Which of the following components of the expectancy theory is illustrated by Sally's appreciation of the management's actions?

• A) Punishment
• B) Valence
• C) Expectancy
• D) Instrumentality
• E) Extinction

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Definitions:

Arms

Limbs attached at the shoulder on the human body, primarily used for manual tasks and movement.

Rational Consideration

Thoughtful and reasonable evaluation or contemplation of something.

Social Justice

The pursuit of equality and fairness within society, particularly regarding the distribution of wealth, opportunities, and privileges.

Moral Guide

A set of principles or values that influence an individual's choices and behaviors, often based on societal, cultural, or personal beliefs.