Scenario 1.1 A-OK Company, an Insurance Company of 200 Employees, Provides Life

question 40

Multiple Choice

Scenario 1.1
A-OK Company, an insurance company of 200 employees, provides life and automobile insurance to clients throughout the southwestern United States. The company's owner, Paul E. See, believes that happy employees are productive employees, so Mr. See provides employees services such as career planning and an on-site fitness center. Due to recent legislation making the insurance business more complex, A-OK is in the process of redesigning its training program for its sales agents. Mr. See also realizes that A-OK needs to examine its selection criteria for new agents joining the company and may need to increase salaries to attract needed talent. Mr. See is worried about this, because he knows that none of his managers has a human resource management degree. In fact, they were operating employees who were moved into the human resource function.
-Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?

• A) the Hawthorne era
• B) Theory X/Y era
• C) human relations era
• D) scientific management era
• E) production era

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Definitions:

Andragogy Analysis

The study or examination of adult learning strategies, focusing on the process of engaging mature learners.

Design And Delivery

The process involving the creation and implementation of educational content and how it is presented or taught to learners.

Rapid Needs Analysis

A quick process of identifying and assessing the immediate requirements and gaps in knowledge, skills, and capacities in an organization or project.

Self-assessment

The process of evaluating one's abilities, performances, and qualities to gain insights or understand personal capabilities and areas of improvement.