Deming Felt That When Things Go Wrong, There Is a 94

question 20

Multiple Choice

Deming felt that when things go wrong, there is a 94 percent chance that the ________ rather than the __________ is the cause.

• A) user, technology
• B) technology, user
• C) system, worker
• D) worker, system
• E) organization, environment

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Definitions:

New Economy

A term often associated with the late 20th and early 21st century economic environment characterized by rapid technological advancement, globalization, and an increased reliance on knowledge and services.

Innovative Organisations

Organizations characterized by their ability to constantly generate and implement new ideas, products, or processes, significantly impacting their industry or sector.

Corporate Culture

The shared values, beliefs, and practices that define the character and conduct of an organization.

Organisational Staffing

The process of hiring and developing personnel to meet the needs of an organization.