Matching ​Match Each of the Following Descriptions with the Communication Term

question 7

Multiple Choice

Matching
​Match each of the following descriptions with the communication term that best describes it.
-​channel

• A)​Marty wants to text Jean, "I want to give you the job," but his thumbs shift to the left on the last word by accident, so instead he writes, "I want to give you the hiv."
• B)​Marty uses a text message to let Jean know that he wants to give her the job.
• C)​Marty wants to give Jean the job.
• D)​Jean's phone is extremely dirty, so when she receives a text from Marty, she at first cannot read what it says.
• E)In response to Marty's text, Jean texts back, "When you said 'hiv' did you mean 'job?'"
• F)​​Jean receives a text from Marty that says, "I want to give you the hiv." She assumes he meant "job," not "hiv," so she's delighted, because she wanted the job very much.

---

Definitions:

Non-Value-Added

Activities or processes that do not add value to a product or service from the customer's perspective, potentially leading to unnecessary costs.

Value-Added

The enhancement a company gives its product or service before offering the product to customers, which can differentiate a company in the market, increase product value, and command a higher price.

Design Engineering

The branch of engineering focused on the design, development, and testing of products, systems, or structures, ensuring they meet specified requirements.

External Failure Cost

Costs incurred when a product or service fails to meet quality standards after it is delivered to the customer, including returns, repairs, and warranty claims.