The Staff on a Nursing Unit Notes That Patient Satisfaction

question 7

Multiple Choice

The staff on a nursing unit notes that patient satisfaction varies from month to month. They plot the degree of patient satisfaction each month for 1 year to determine when the periods of greatest dissatisfaction are occurring. The staff uses which type of graph?

• A) Time plot
• B) Pareto chart
• C) Flowchart
• D) Cause-and-effect diagram

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Definitions:

Salaries

Payments made to employees, typically on a regular basis, for performing their job duties.

Administrative Department

A division within a company or organization that focuses on tasks related to the management and running of the organization, such as human resources, finance, and operations.

Occupied Space

Occupied space refers to the area within a property or facility that is currently being used or rented out, as opposed to areas that are vacant or unused.

Administrative Costs

Expenses related to the general operation of a business, including salaries of non-sales personnel, rent, utilities, and office supplies.