A Hospital Is Concerned That the Number of Medication Errors

question 6

Multiple Choice

A hospital is concerned that the number of medication errors has increased significantly in the past year. A project revealed four causes of medication errors. The above chart was used to help staff and administration know where to focus efforts to reduce errors. Which process improvement tool is used in this situation?

• A)Run chart
• B)Pareto chart
• C)Flowcharts
• D)Cause-and-effect diagrams

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Definitions:

Product Reviews

Evaluations or assessments of a product's performance, quality, or suitability, often written by consumers or professional critics.

Media Richness

Describes the ability of information to change understanding within a time interval, highlighting the capability of media to convey complex messages to a recipient.

Face-to-face Communication

Direct interaction between individuals, allowing for immediate feedback and non-verbal cues in the exchange of information.

Telephone

A telecommunications device designed to transmit and receive sound, most commonly voice and tones, across distances.