_____ Focuses on Managing the Whole Organization to Deliver Quality

question 73

Multiple Choice

_____ focuses on managing the whole organization to deliver quality to customers.

• A) Bureaucracy
• B) Theory Z
• C) Management-by-objective
• D) Total quality management
• E) Organization-customer relationship

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Definitions:

Confirmed

Verified or established as true or accurate.

Circumstances

The specific conditions or facts affecting a situation, event, or action that can influence its outcome or the behavior of individuals involved.

Construct Validity

The extent to which a test measures what it claims, or is purported, to be measuring.

Operational Definition

A clear, precise description of a variable in terms of the operations or techniques used to measure or manipulate it in a research study.