Jacob, a Customer Service Representative for AB Retailers, Has Seven

question 72

Multiple Choice

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

• A) Narrow
• B) Wide
• C) Flat
• D) Tall
• E) Identical

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Definitions:

Intelligent Behavior

Actions or responses that demonstrate understanding, problem-solving skills, and the ability to adapt to new situations.

Evolution

The process in which a multitude of organisms are presumed to have originated and spread out from ancient origins during the Earth's chronological history.

Behaviorist

A psychology perspective focusing on observable behaviors and the ways they're learned, often emphasizing the role of environment over genetics.

Principles of Learning

Fundamental guidelines or concepts that explain how individuals acquire, process, and retain knowledge or skills over time.