Non-Verbal Communication Has the Biggest Impact When Using _____

question 28

Multiple Choice

Non-verbal communication has the biggest impact when using _____.

• A) video conference
• B) telephone
• C) formal letter
• D) face to face communication
• E) newspaper article

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Definitions:

Agree and Neutralize

A conflict resolution or negotiation technique where one acknowledges the opponent's point before presenting counterarguments to diminish the impact of their stance.

Customer's Objection

The concerns or hesitations expressed by prospective customers that salespeople need to address in order to move forward with a sale.

Courteously

In a polite, respectful, and considerate manner, often reflecting goodwill and proper manners.

Handling Method

The techniques and processes used in the physical manipulation, movement, and storage of materials or products.