Which of the Following Is(are) Part of Keys to Effective

question 45

Multiple Choice

Which of the following is(are) part of keys to effective listening?

• A) Listen for facts
• B) Listen for ideas
• C) Be passive, laid back
• D) Have preconceptions
• E) All of these

---

Definitions:

Quality Chain

A sequence of activities or processes that aim to ensure and enhance the quality of products or services at every stage.

External Customers

Individuals or entities that purchase a company's products or services but are not part of the organization itself.

Internal Customers

Individuals or departments within an organization that receive services or products from other parts of the same organization.

Merchants

Individuals or businesses engaged in the trade of goods, especially those who buy and sell goods for profit.