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Customer Service, External Business Processes, Financial Performances, and the Organization's

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Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.


Definitions:

Stations Needed

The number of locations or workstations required to complete a process or service, often determined by layout planning to optimize efficiency.

Takt Time

The rate at which a product must be completed in order to meet customer demand, calculated as the available production time divided by the customer's demand rate.

Operation Time

The total time required to complete a particular operation, including both working and waiting times.

Work Cell

A layout arrangement in manufacturing designed to improve efficiency by grouping together all necessary resources to complete a product or task.

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