Contingency Factors That Can Influence the Success of a TQM

question 123

Multiple Choice

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

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Definitions:

Comfortable Work Environment

A workplace setup that promotes employee well-being, productivity, and satisfaction through ergonomics, climate control, and noise management.

Overtime Pay

Additional compensation awarded to employees who work beyond the standard hours prescribed by their employment contract or by labor law.

Test Pilots

Skilled aviators who fly new or modified aircrafts to validate design objectives, ensure safety, and recommend improvements.

Airplane Makers

Companies and manufacturers that specialize in the design and production of aircraft.