Four Years Ago, Executives of Burgerville, a Regional Restaurant Chain

question 6

Essay

Four years ago, executives of Burgerville, a regional restaurant chain, agreed to pay at least 90 percent of health-care premiums for hourly employees who work at least 20 hours a week. Today, the executives say the unusual move has saved money by cutting turnover, boosting sales, and improving productivity.Burgerville say that work ethic translates into higher revenue.
1. What does this story illustrate about a manager's use of financial measures such as turnover?
2. What does this story illustrate about cost control?

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Definitions:

Victims

Individuals who have suffered harm, injury, or injustice, whether psychologically, physically, or emotionally, due to the actions or negligence of others.

Sexual Harassment

Sexual harassment involves unwanted sexual advances, or obscene remarks or actions, typically in the workplace or academic settings.

Customer Complaints

Expressions of dissatisfaction or grievances from customers about a product or service.

Improvements

Enhancements or upgrades made to processes, products, or systems to increase efficiency, effectiveness, or satisfaction.