Methods That Firms Use to Align Their Processes with Their

question 2

Multiple Choice

Methods that firms use to align their processes with their essential need to meet customer expectations include all of the following EXCEPT which one?

• A) total quality management
• B) Six Sigma
• C) cost containment through outsourcing
• D) process reengineering

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Definitions:

Real Self

An individual's authentic identity, including their true desires, preferences, and characteristics, as opposed to who they pretend to be or are expected to be by others.

Carl Rogers

An influential figure in psychology known for developing the person-centered approach to therapy, emphasizing the importance of unconditional positive regard.

Empathetic Therapist

A mental health professional who possesses the ability to understand and share the feelings of their clients.

Person-centered

refers to an approach in psychology and therapy that emphasizes the importance of the individual's own experience and self-discovery, pioneered by Carl Rogers.