Managers Experience A(n) ________ When They Must Decide Which Course

question 160

Multiple Choice

Managers experience a(n) ________ when they must decide which course of action will be the "lesser of two evils."

• A) ethical lapse
• B) ethical dilemma
• C) cognitive quandary
• D) morale malaise

---

Definitions:

Audio Conference

A telecommunication method that allows multiple people to participate in a conversation over audio channels without being in the same location.

Asynchronous Communication

Communication where exchange of information does not occur in real-time, allowing participants to respond at their own convenience.

Electronic Mail

A technique for sending messages to others using digital devices, often referred to as email.

Service Representative

An individual who represents a company or service, providing assistance, information, and support to customers or clients.