Two Department Managers Are Discussing How Important Personality Is to Organizational

question 21

Essay

Two department managers are discussing how important personality is to organizational performance. The production manager, Tucker Crisp, says that personality is not that large of a factor in determining organizational performance on the assembly line he manages. Cindy Park says that personality is very important for employees to contribute to the success of her marketing team. Can both Crisp and Park be correct? If so, how? If not, why not?

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Definitions:

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and ignore situational factors in judging others' behavior.

External Factors

Elements outside an individual or organization that can affect its performance or outcomes, such as economic conditions or competition.

Driving Errors

Mistakes made by drivers while operating a vehicle, often leading to accidents or traffic violations.

Implicit Personality Theory

The assumption that an individual holds about how different qualities of a person are related to each other, shaping perceptions of others based on limited observations.