Which Quality Control Technique Uses a Five-Step Methodology to Define

question 167

Multiple Choice

Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?

• A) Quality circles
• B) Six Sigma
• C) Benchmarking
• D) Balanced scorecard
• E) Continuous improvement

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Definitions:

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Reinforcement Theory

Reinforcement Theory is a psychological principle that suggests behavior is shaped by its consequences, with positive reinforcement encouraging and negative reinforcement discouraging certain actions.

Performance Evaluations

Systematic assessments of an employee's job performance and overall contribution to a company.

Punishment

A method used to reduce undesirable behavior by applying a negative consequence or removing a positive stimulus following the behavior.