Contingency Factors That Can Influence the Success of a TQM

question 123

Multiple Choice

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

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Definitions:

Literate

Having the ability to read and write, or being knowledgeable in a particular area or field.

Jubilee Singers

A group of African American singers from Fisk University who toured the United States and Europe in the late 19th century, introducing audiences to spirituals and raising funds for their institution.

Fisk University

A historically black university in Nashville, Tennessee, known for its rich history and as the origin of the Fisk Jubilee Singers.

Black Spirituals

Religious songs created and first sung by African Americans, expressing their history, struggles, and hopes through deeply emotional and symbolic lyrics.