After Watching Jackie Show Up 20 Minutes Late to Each

question 23

Multiple Choice

After watching Jackie show up 20 minutes late to each class, Jordan concludes that Jackie is lazy and irresponsible. According to attribution theory, Jordan is guilty of:

• A) An over attribution
• B) The fundamental attribution error
• C) The self-serving bias
• D) The self-reference bias
• E) An expectancy violation

---

Definitions:

Continuous Process Improvement

An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements.

Successful Workplace

An organizational environment that achieves its goals efficiently while maintaining high levels of employee satisfaction and engagement.

Performance Planning

The process of setting performance expectations and goals for teams or individuals to guide desired outcomes.

Policy Making

The process of creating rules, laws, or guidelines that govern the behavior of individuals and organizations.