When a Corrections Officer Walks Away from a Verbally Abusive

question 1

Multiple Choice

When a corrections officer walks away from a verbally abusive inmate, or a surgeon calmly answers the questions of angry family members following an unexpected set of complications in surgery, they are illustrating which of the following assumptions of organizational culture theory?

• A) Culture provides boundaries for appropriate emotional expression.
• B) Cultures are the sum of an organization's past and its present members' interactions.
• C) Organizational cultures are dynamic and change over time.
• D) Cultures are created and recreated continuously.
• E) Organizational cultures are often fragmented.

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Definitions:

Written Up

The act of formally recording a problem, complaint, or infraction in writing.

Reflection of Feelings

The practice of expressing back the emotions a speaker appears to be conveying, allowing them to explore these emotions further.

Company

A company is a legal entity formed by a group of individuals to engage in and operate a business—commercial or industrial—enterprise.

Budget Cutbacks

Reductions in the planned spending of a government, organization, or individual, usually to align expenses with available resources or revenues.