Computer-Aided Dispatch (CAD) in Police Departments Is Usually Used to Track

question 35

Multiple Choice

Computer-Aided Dispatch (CAD) in police departments is usually used to track the status of every call to its completion and to:

• A) Efficiently manage the resources of the police department relative to the volume of calls.
• B) Record all personal phone calls by police officers.
• C) Keep track of where every law enforcement officer is at every moment.
• D) Make sure no squad car makes an unauthorized stop.

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Definitions:

Service Failures

Instances where a service does not meet the expectations of its customers, leading to customer dissatisfaction.

Dissatisfied Customers

Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.

Responsiveness

The ability of a company, system, or individual to quickly and effectively respond to customer requests, market changes, or other demands.

Service Quality

The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.