An Organization Faced a Sudden Crisis as It Found That

question 162

Multiple Choice

An organization faced a sudden crisis as it found that a major client was considering dropping the organization's services. A new employee agreed to work through the weekend in order to provide the client with improved services as leadership worked to save the relationship. What is a likely result of this episode?

• A) The employee will get a raise.
• B) The employee will get more opportunities for responsibility.
• C) Leadership will boast about the employee to the client.
• D) none of the answers are correct

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Definitions:

Mental Set

A cognitive bias that involves approaching a problem in a particular way, often a way that has been successful in the past.

Means-End Analysis

A problem-solving technique that involves breaking down the problem into smaller problems and achieving goals that direct an individual closer to the ultimate goal.

Noncompensatory Modeling

A decision-making approach where a shortfall in one attribute cannot be offset by a higher value in another attribute.

Artificial Intelligence

The programming of computer systems to simulate human thinking in solving problems and in making judgments and decisions.