The Branch Manager of a Local Bank of Montreal Branch

question 74

Multiple Choice

The branch manager of a local Bank of Montreal branch is interested in knowing how his perceive his bank on certain dimensions such as friendliness of employees, convenience of locations, availability of loans, and interest rates. The branch manager needs:

• A) exploratory research.
• B) descriptive research.
• C) causal research.
• D) an experiment.
• E) basic bank research.

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Definitions:

Dialectical Behavioral Therapy

A type of cognitive-behavioral therapy aimed at teaching people how to live in the moment, develop healthy ways to cope with stress, regulate emotions, and improve relationships.

Assertiveness Training

A behavioral therapy technique designed to help individuals confidently express their wants and needs in a respectful manner.

DBT

Dialectical Behavior Therapy, a type of cognitive-behavioral therapy aimed at teaching people how to live in the moment, cope healthily with stress, regulate emotions, and improve relationships with others.

Marsha Linehan

A psychologist who developed Dialectical Behavior Therapy, particularly for treating borderline personality disorder.