The Marketing Director for a Local Car Dealership Receives the Customer

question 54

Multiple Choice

The marketing director for a local car dealership receives the customer satisfaction scores for the past month and notices that they are below objectives and are significantly lower than they have been in the last two years. This means that there is a gap between:

• A) what did happen and what could have happened.
• B) what was supposed to happen and what did happen.
• C) what already has happened and what will happen in the future.
• D) what will happen in the future and what happened in the past.
• E) what happened in the past and what could have happened in the past.

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Definitions:

Country of Origin

Refers to the country where a product is manufactured or where a service is provided, often used to indicate quality, style, or prestige.

Economic Immigration

The migration of individuals to a new country based on the primary purpose of finding employment or economic opportunities.

International Migrants

Individuals who have moved to a different country from their place of origin or citizenship for reasons such as work, education, or escape from conflict or persecution, contributing to globalization and cultural exchange.

Proximity

The state of being near or close to something, often referring to geographic closeness or the closeness in a relationship or similarity in features.