Examlex
External data may be grouped into three sources:
Emotion Labour
The process by which workers manage their feelings and expressions as part of their job roles, often to satisfy organizational or professional expectations.
Emotion Management
The ability to recognize, manage, and control one's emotions and to understand and influence the emotions of others.
Emotion Management
The practice of overseeing and regulating one's emotions in various social contexts to adhere to societal norms.
Emotion Labour
The process of managing and sometimes suppressing personal feelings to fulfill the emotional requirements of a job, especially in service-oriented professions.
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