Drop-Off Surveys Are Often Used by Restaurants and Hotel Chains

question 7

True/False

Drop-off surveys are often used by restaurants and hotel chains to obtain customer feedback.

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Definitions:

Personalization

Distortion of thinking in which a person takes responsibility or blame for events that are unconnected to the person.

Overgeneralization

Distortion of thinking in which a person draws sweeping conclusions based on only one incident or event and applies those conclusions to events that are unrelated to the original; the tendency to interpret a single negative event as a never-ending pattern of defeat and failure.

Extinction

The process through which a conditioned response is weakened by presenting the conditioned stimulus without the unconditioned stimulus, eventually leading to the response disappearing.

Behavioral Paradigms

refer to established models or patterns that outline specific methods for studying and understanding behavior.